Terms of Sale and How To Order
Your order will be calculated after completing on the website and emailed back to you with any special rates, quantity discounts, and with final shipping added before it leaves our facility. Your order will not be charged until it is ready to ship.
MINIMUM ORDER $100 for all regular orders (Wholesale & Retail), must follow the minimum order quantities stated in product descriptions. Customized products have a minimum order of $200 with minimum quantity requirements. Please contact us for details via email at 5EAromatherapy@gmail.com.
PRICING Pricing on site is for retail purposes only, please contact us for up to date wholesale pricing and account setup. Due to the volatility of the market place, pricing on essential oils are subject to change at any time. Any changes will be updated and reflected on your invoice. Website pricing changes will be updated as quickly as possible along with any changes to blends.
ORDERING Your order will be calculated with approximate shipping online and emailed back to you with applicable quantity discounts and final shipping adjustments added before it leaves our facility. Orders will not be charged until they are ready to ship.
Email We will respond within 24 hours to any inquires including the status of your order or create an account online to see the up to date status of your order.
Backorders We no longer hold items ordered on backorder under most circumstances, unless we have told you otherwise.
Delivery We ship via FedEx Ground or Canada Post. Canada Post shipping options/costs are for estimate purposes only. We will choose the most expedient and cost effect method for your order unless specifically requested otherwise. Other shipping methods upon request only with a third party billing account.
Terms Prepayment for all new wholesale customer orders with a credit card, email transfer, or Business cheque. Net 30 day terms will be granted to customers with good credit and an ordering history after three orders are placed. VISA and MasterCard are accepted.
Shipping & Delivery Shipping rates are based on weight and destination, using rates from either FedEx or Canada Post. Freight charges will be added to the invoice and are only estimated online. We will choose the most efficient and cost effective method unless otherwise specifically requested. You will receive an email copy of your order with final shipping charge before it is ready to leave our facility.
Returns Any issues with your order should be reported to 5Elementals within 7 days of receipt of product. Products will be replaced or credited only if we receive an email detailing the issue. We will contact you in turn to let you know how we will resolve it.
*Email: For order status, custom product information and other inquires please email: 5EAromatherapy@gmail.com or use our contact page.