Shipping Policies and Information
5Elementals will add shipping charges to your order. The shopping cart DOES NOT add or estimate shipping costs. If you place an order on the shopping cart, we will email you a final invoice with the shipping amount prior to actually shipping your product. We have negotiated a good savings account with FedEx Ground, and as well ship items via Canada Post.
Charges are approximated on a base rate plus an escalating amount based on a weight of the product. This amount will be calculated more accurately once your parcel is packed and ready to go and you will be notified on your final invoice. At this time, you may contact us to either get another rate, or provide a third party account number of a carrier of your choice.
We will select FedEx Ground as the shipper unless the Canada Post rate is substantially lower. Depending upon the service, we look at both FedEx Ground and Canada Post rates and then ship the most economical method (within a dollar or two). Sometimes for the few extra pennies it is better to ship FedEx Ground as it can be faster and easier to track. If your order requires more than one box - FedEx Ground is usually more economical.
Note: FedEx Ground will NOT deliver to Post Boxes - we need a street address.
Order Time in Transit
- Orders will generally be processed & shipped within 2-3 days of receipt. Actual delivery time will vary depending on the destination of the order. We use "Ground Service" for our shipments therefore, delivery to Vancouver could take several days. If we are in an out of stock situation, we will back order the item, which will appear on your invoice, and ship it as soon as it is available.
We have to charge GST on everything. If you are purchasing products for re-sale and you are a registered Vendor with the Ontario Government, you are PST exempt. We can fax you a "Blanket" Exemption form or you can fax us a copy of your Ontario Vendor certificate. (Fax 519-869-8998)